JayChat Wordpress Plugin Pro

JayChat Pro — Full Feature List

Live Chat Widget

• 3-tab widget UI (Home / Messages / Help) in the style of Intercom
• Real-time messaging via AJAX polling (no external server required)
• File & image attachments (visitor and agent side)
• Typing indicators (visitor ↔ agent)
• Searchable FAQ / Help tab with instant filtering
• Pre-chat form (name, email, message) before starting a conversation
• Conversation persists across page visits (localStorage)
• Unread message badge on the chat bubble
• Fully responsive (mobile & desktop)

Admin Dashboard (inside WordPress)

• Live conversations inbox with unread counters
• Reply to visitors directly from wp-admin — no separate login
• Search conversations by name or email
• Filter by status (Open / Resolved) and by agent (Mine / Unassigned)
• Assign conversations to specific team members (multi-agent support)
• Mark conversations resolved / reopen them
• Delete conversations (GDPR right to erasure)
• Export all conversations to CSV
• Sound + browser push notifications on new messages

Automation

• Auto-chatbot: instantly answers a visitor\'s first message using your FAQ, before a human joins
• Canned / saved replies: insert pre-written answers with one click
• Business hours scheduler with automatic \"we\'re offline\" message outside working hours

Customer Satisfaction

• Post-chat CSAT rating (1–5 stars + written response)
• Ratings visible in the admin dashboard per conversation

Customization

• Custom brand name, welcome message, subtitle
• Custom bubble/theme color (color picker)
• Up to 3 agent avatars shown in the widget header
• Adjustable polling speed

Compliance & Security

• GDPR consent checkbox before a conversation starts
• Full data deletion via WordPress uninstall (no orphaned data)
• WordPress nonces + capability checks on every action
• Sanitized/escaped inputs and outputs throughout

Technical

• 100% native WordPress (hooks, $wpdb, admin-ajax) — no external dependencies, no Node.js server needed
• Own database tables (conversations, messages, FAQ, canned responses)
• Clean, documented, translation-ready codebase
• Works with any WordPress theme