40+ Penguin Isopods

• 40+ Penguin Isopods.

• Mix of juveniles to sub-adults

• Self-produced from a healthy, actively-maintained colony

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Live Arrival Guarantee (LAG)

To ensure safe transit, orders ship the following Monday after purchase. If Monday falls on a federal holiday, orders ship Tuesday.

These animals are sensitive to temperature extremes and thrive between 40°F and 90°F.

Overcount Policy

Each order includes approximately 10% extra specimens at no additional charge to account for potential natural losses during transit. Minor losses are expected in live animal shipping and are covered by this overcount.

Temperature Requirement

Live arrival is only guaranteed when the forecasted temperatures for the buyer’s delivery zip code remain between 40°F and 90°F for the full shipping period (from ship date through delivery date), based on publicly available weather data at the time of shipment.

Temperature packs may be included to help buffer conditions during transit. When temperature packs are used, the allowable temperature range is extended by 10°F in either direction (30°F to 100°F).

If nighttime lows drop below 40°F or daytime highs exceed 90°F at any point during that shipping period, the Live Arrival Guarantee is VOID.

Carrier Delays

Delivery dates are estimates provided by the carrier and may occasionally be extended due to transit delays. If your package is delivered the following week or later than expected, live arrival support is still available. Please contact us within one (1) hour of delivery with photos so we can assist.

Delivery Definition

“Delivery” is defined as the timestamp marked “Delivered” by the shipping carrier tracking system, or the time the package is marked available for pickup.

Claim Requirements

If temperatures meet the stated requirement and a significant portion of specimens arrive deceased, you must contact us within one (1) hour of the carrier’s marked delivery time.

Claims must include:

• Clear photos of the deceased specimens

• Photos of the original packaging

• Photos taken within the one-hour claim window

Failure to contact the seller within one hour of marked delivery VOIDS the Live Arrival Guarantee.

Approved claims will be resolved at seller’s discretion by either replacement (buyer pays shipping) or refund of the livestock purchase price only. Original shipping costs are non-refundable.

Buyer Responsibility

The buyer assumes responsibility for the package immediately upon marked delivery or pickup availability. We are not responsible for packages left unattended, exposed to outdoor temperatures, or improperly acclimated after delivery.